JM10-1 TALKSWITCH Phone System for Small Business - a complete ready-to-use 2-line office starter package

This package is intended for businesses that have, or will have,:

• a maximum of TWO incoming telephone company lines.
• Ethernet network cabling running to each intended wired phone location.

You need this package

• because you need an expandable, professional phone system with big-business features at a small business price.
• because you are frustrated with your current phone system, which lacks the everyday features that your business really needs.
• because this is a complete, ready-to-use, small business phone system package that will help your business do business.

What’s included in the Phone System Starter Package JM10-1

1 - TalkSwitch model 240vs Phone System box―a sophisticated, expandable hardware device that initially supports 2 incoming telephone company lines, up to 16 internal (office) IP telephone extensions, and up to 10 remote (mobile or landline phone) extensions.

1 - TalkSwitch TS-350i desktop IP telephones―high-quality general-use digital telephones that connect to the TalkSwitch box using standard Ethernet network cabling.

1 - Tripp Lite 350VA Uninterruptible Power Supply―complex circuitry and a heavy-duty battery will protect and support the TalkSwitch Phone System box during electrical anomalies and will extend the life of your phone system.

Optional add-ons

Additional TalkSwitch TS-350i IP phones

TalkSwitch TS-550i "Receptionist" advanced IP phones

TalkSwitch TS-860i Wireless IP Phone kit - includes 1 base unit and 1 handset

Additional TalkSwitch TS-860i wireless handsets

NETGEAR ProSafe 5-port Gigabit Switch & 14 ft. Ethernet patch cable kits

What we will do

We will prepare and customize this system specifically for your use, so there will be very little that you will need to do when you receive it.

See the above tabs for specific information about what we will do to prepare this phone system.

What you will need to do

• You will need to answer and send back a questionnaire that we will e-mail to you following your purchase. Your answers will be used to help us custom configure the phone system. Note that we will not ask you for any passwords, and we will keep all information that you provide to us confidential.
• You will need to plug the phone company-supplied outside phone line connectors into the TalkSwitch box; then you will need to connect the TalkSwitch box to your network and verify connectivity.
• You will need to connect each IP phone to your network.

That's it! Rest assured…we will provide you with complete instructions to accomplish
your tasks, and we are here to help you if you run into any snags during the process.

How this phone system fits into your current Local Area Network

This diagram shows the physical connections between the products that are a part of this package, as well as their relationship to a sample local area network (LAN).

IMPORTANT: TalkSwitch TS-350i and TS-550i phones have a network pass-through feature that allows one computer and one IP phone to connect to your LAN switch using one cable (as shown in the above diagram). TalkSwitch, however, does not recommend doing this if:

• more than 8 IP phones will be connected to the LAN, which might degrade signal reliability.
• your LAN is based on Gigabit architecture (1000Mbps), because the signal that passes through the phone to the computer will degrade in speed to 100Mbps.

In either case, simply adding an optional 5-port gigabit switch to your order will circumvent the problems. It will split the signal from the single LAN cable and allow you to independently attach both your digital phone and your computer to the LAN while maintaining the intended data speeds.

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TalkSwitch 240vs Small Business Phone System Box

How it works

This phone system gives your small business the features and functionality previously available only to large companies. We use this system in our office and we love it.

Here are the basics of how it works:

1. Traditional external phone lines supplied by your phone company plug into the TalkSwitch box.
2. The TalkSwitch box connects to your network.
3. Up to 16 TalkSwitch IP digital telephones connect to the TalkSwitch box from locations throughout your office using the local area network (LAN). These phones connect with an Ethernet cable and do not use standard telephone wiring.
4. The TalkSwitch box, which is preconfigured by us, seamlessly routes incoming and outgoing calls, as well as faxes, to and from extensions. It also routes calls to and from remote extensions, such as cell phones and home phones.
5. If you employ a stand-alone fax machine in your office, it will be plugged directly into one of the four analog ports on the back of the TalkSwitch box using a standard telephone cable. You no longer need a dedicated fax line. Fax calls are automatically routed from any phone line to your fax machine.

Key Features of the TalkSwitch Phone System

TalkSwitch phone systems are loaded with features. Here are just some of the features that we consider to be the most important to small businesses:

• Auto Attendants―up to 9 levels of prerecorded messages greet and direct callers to specified extensions or ring groups.
• Voicemail―built-in for each telephone extension. Messages can be retrieved on the desktop telephone by calling into the system from anywhere in the world or by listening to the audio file attached to the e-mail that you receive from the TalkSwitch phone system.
• Voicemail to E-mail―notifications of received voicemails, including attached audio files of the actual message, can be sent automatically to specified e-mail addresses directly from the TalkSwitch box.
• Automatic Fax Detection―automatically routes fax calls from any outside line to your stand-alone or multi-function fax machine. This means that you no longer need to pay for a dedicated fax line.
• Conference Calls―allows three parties to create a conference call.
• Intercom―call another office telephone extension.
• Music On Hold―callers listen to your choice of music or to a custom message while on hold or while being transferred. You can use one of the numerous TalkSwitch music clips, you can upload a unique sound file to the TalkSwitch box, or you can connect a radio or iPod or CD player to the TalkSwitch box's audio input port.
• Ring Groups―ring multiple extensions simultaneously for an incoming call. Example: a call coming in for the Sales Department could be set to ring all of the telephone extensions in that department.
• Mode Scheduling―change how the system routes calls at different times of the day, on different days, and on holidays. Example: during evenings and weekends, a call to your tech support department can be automatically forwarded to a technician's mobile phone.
• Call Back/Call Bridge―employees on the road can connect to the TalkSwitch system from anywhere in the world and use it to make outgoing calls. This is especially valuable if your office uses a long distance savings plan.
• Call Cascade―if an extension isn't answered, the system will automatically route the call through a list of other extensions, including mobile and home phones, in a specified order. If no one picks it up, the call can then finally be routed to a designated voice mailbox.
• Call Forwarding―can be programmed to automatically send calls to any phone, anywhere or to a specified voice mailbox.
• Call Queue―manages multiple simultaneous inbound calls. Callers will be placed in a first-in, first-out priority queue allowing one or more employees to pick up calls in the order they were received.
• Automatic Caller ID-based Routing―if the caller ID service is in place, important incoming calls can be automatically and immediately routed to the appropriate party. Similarly, calls from known telemarketers can be automatically ignored.
• Automatic Route Selection―certain outgoing calls can be automatically routed to specified outgoing phone lines. This feature is perfect for companies that want all long distance calls to go out through a specific phone line that uses a long distance calling plan.
• Direct Line Access―extensions can be programmed to automatically select a specific outgoing phone line when the handset is picked up.
• Overhead Paging―use an amplified speaker connected to the TalkSwitch box and then page from any telephone extension.
• Distinctive Rings―identify callers by programming unique ring tones for them.
• Remote Extensions―up to 10 offsite landline or mobile phones can receive and transfer calls just like internal extensions.
• Remote Management―managers and support people can  manage critical elements of the system remotely and securely over the internet.
• Call Detail Logging―you can assign account codes to calls and track their lengths, which gives you a records that can be used for invoicing.

To see more features and for further details, please visit the Downloads tab

What we do

The TalkSwitch box employs very extensive software that's used to configure the many available features; but, not to worry. We will do most of the work for you. We will send you a detailed questionnaire upon your purchase, and we will use the answers to tailor the system to your specific business needs. Additionally, we will record the initial greeting messages for the set of system auto attendants.

When you receive the phone system, there will be very little you will need to do beyond physically connecting each part (see the Overview tab under What you will need to do).

Remember, if you have difficulties during your installation, we are here to help. If necessary, we can even connect to the TalkSwitch box remotely to assist you.

A note about analog telephones: The option to connect any analog phone to the system exists, and they will work with this system. However, we recommend the use of only TalkSwitch-branded digital IP phones for several reasons:

• Unlike IP phones, which can connect from any network-accessible location in your office, analog phones require a dedicated phone line from a port on the TalkSwitch to each telephone extension; they cannot use the LAN connections.
• Analog phones use slightly different, and more complicated, key-commands to interact with the TalkSwitch box, which makes support more complex.
• Analog phones cannot display which outside phone lines are in use or are available.

TalkSwitch TS-350i IP Phone

This phone is perfect for most small business users. It is solidly built and has all of the core features your employees need. We use this phone in our office.

We include one TS-350i's with this package and offer you the option to purchase additional units.

Key Features

• 6 programmable multicolored LED keys - the TalkSwitch system software can auto-fill and print key labels based on your settings
• Large LCD display screen with Caller ID
• Message waiting indicator
• Logs missed calls, received calls, and outgoing calls
• Multiple ring tones
• Supports a dedicated headset
• Keys can be programmed to show which outgoing lines are busy
• Network pass-through allows you to connect both the phone and a PC without an additional network switch. Please see the bottom of the Overview tab for more information about this feature

What we do

• We unpack and inspect each TS-350i and its accompanying parts and paperwork.
• We connect the phone to your TalkSwitch phone system and configure it based upon the information that you provide to us in the questionnaire. The only thing that you'll need to do is to plug the phone into your network and then, using our exact instructions, assist each user to record his or her personal voicemail message.
• We test every ability and function before repacking the phone for shipment.

Tripp Lite Internet Office 350VA Uninterruptible Power Supply

This UPS protects the phone system from such maladies as dirty AC from the wall, power surges, brownouts, and complete blackouts. This UPS is capable of protecting the TalkSwitch and several additional devices, such as a network switch or a router—perfect if you plan to place the TalkSwitch box near your network equipment, which is often the case.

 

OPTIONAL HARDWARE

TalkSwitch TS-550i Receptionist's IP Phone

This phone is a top-of-the-line TalkSwitch phone. We recommend it for receptionists who need to screen and direct incoming calls and to users who spend a majority of their day on the phone. This phone incorporates all of the functions of the TS-350i, but also offers several additional features, and it is expandable.

Key Features

• 22 programmable multicolored LED keys (up from 6 on the TS-350i)
• Backlit LCD display
• Future expandability if your needs outgrow the base features:
  • Up to two additional expansion modules can be added. Each has 12 more programmable keys (not included with this TS-550i option)
  • Bluetooth headset support via an add-on module (not included with this TS-550i option)

What we do

• We unpack and inspect each TS-550i and its accompanying parts and paperwork.
• We connect the phone to your TalkSwitch phone system and configure it based upon the information that you provide to us in the questionnaire.
• We test every ability and function before repacking it for shipment.
  

TalkSwitch TS-860i Wireless Base Unit & Handset

The TS-860i kit gives you incredible power and flexibility to place telephone extensions throughout your facility―in places without network connectivity, with employees who don't work at a dedicated desk, and even with employees who need a telephone with them as they move around the office, warehouse, or outside.

Only the base unit needs to connect, with a network cable, to the TalkSwitch box. Each handset connects wirelessly to the base unit.

How to Buy

You can use up to three handsets per base unit, and you can employ up to five base units per location for a maximum of 15 handsets.

Your first TS-860i option will include one wireless base unit, one wireless handset, and the handset's charging cradle (the last is not shown here). The second and third options each includes one additional handset and charging cradle.

Please contact us if you have any questions, if you need help planning your wireless schema, or if you need to purchase more than 3 handsets.

 

Key Features

• Range up to 1000 feet outside and 150 feet inside―these numbers will be affected by your environment
• 10 hours of talk time and 200 hours of standby time per charge
• Backlit color display
• 170-entry phone book
• 2.5mm headset jack
• Belt clip
• Full duplex speakerphone
• Message waiting light
• 9 polyphonic ringtones
• Optional auto-answer and hang up when the handset is lifted from and returned to the charging cradle

What we do

• We unpack and inspect each TS-860i base unit and handset, and their accompanying parts and paperwork.
• We connect and configure the wireless base unit with your TalkSwitch phone system. We wirelessly connect and configure each TS-860i handset with the base unit. We then personalize the entire wireless system based upon the information that you provide to us in the questionnaire.
• We test every ability and function before repacking each part for shipment.
  

NETGEAR ProSafe 5-Port Gigabit Switch

In most offices, only one network jack is present at each computer station. This is problematic when both a computer and an IP phone need to connect.

One way around this issue is to use the network pass-through feature on the TS-350i and TS-550i digital phones, but this is not always advisable (please see the bottom of the Overview tab for more information).

If your network doesn't meet the criteria explained on the Overview tab, you will need a network switch at each location in your office where there is both a wired IP phone and a computer.

We use a NETGEAR ProSafe business-grade Gigabit switches at each computer station in our office; they come with a lifetime warranty, and are offered as an options for this system. We include a 14 ft. Cat6 Ethernet patch cable with each switch.

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Preparation & Testing Time

Barring any unforeseen circumstances, build-up, customization, and testing time for this solution is approximately 2 weeks, at which point it will be packaged and shipped to you.

Shipping Method

We provide FREE FedEx Ground service to the lower 48 states. Standard FedEx rates will apply to orders shipped to Hawaii and Alaska.

Optional Shipping Upgrades:
We also offer FedEx 2Day and FedEx Standard Overnight services as added-cost options after the completion of your order.

For further information, click here to view the Store FAQs.

Warranties & Support

All warranties of individual products contained in this package are provided by their respective hardware manufacturers or software publishers; please contact them for complete details. The warranty periods begin on the date that appears on your final invoice, which will be sent to you when your order ships.

TalkSwitch 240vs Phone System

3-year TalkSwitch warranty 

Tripp Lite Internet Office UPS

3-year Tripp Lite warranty

Tripp Lite Lifetime connected equipment insurance: $100,000

TalkSwitch TS-350i IP Phone

1-year TalkSwitch warranty

TalkSwitch TS-550i IP Phone

1-year TalkSwitch warranty

TalkSwitch TS-860i Wireless Base Unit & Handsets

1-year TalkSwitch warranty

NETGEAR ProSafe 5-Port Gigabit Switch

Lifetime NETGEAR warranty

You can buy from us with confidence!

• We’ve been in business since 1982.
• We offer only top-quality, business-grade, name-brand products.
• We are an authorized business partner with all of the major software publishers and hardware manufacturers that we feature.
• If, at any time, you encounter a problem with one of our products and you're not sure how to proceed, we are here to help, so please contact us.
• All of our products are backed by our 7-Day Return Policy; click here for details.
• We respect your privacy. Other than to process your purchase or to respond to a legal obligation, we will never share information that you provide to us without your permission. Please see Our Policies for details.

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The following .pdf documents are available to download for printing
or saving:

JM10-1 TALKSWITCH Small Business Phone System - a complete 2-line office starter package presentation

 

Overview of TalkSwitch Phone Systems Brochure

 

TalkSwitch 240vs Phone System datasheet

 

TalkSwitch TS-350i IP Phone datasheet

 

TalkSwitch TS-550i "Receptionist's" IP Phone datasheet

 

TalkSwitch TS-860i Wireless IP Phone Kit datasheet

 

Tripp Lite Internet Office 350VA UPS datasheet

 

NETGEAR ProSafe GS105 5-port Gigabit Switch datasheet

 

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